At Eshanika Jewellery, we want your shopping experience to be simple, transparent, and reliable. This Shipping Policy explains how we process, dispatch, and deliver your jewellery orders.
We carefully pack every order before dispatch to help ensure that your jewellery reaches you safely. By placing an order on our website, you agree to the shipping terms explained below.
1. Order Processing
Once your order is successfully placed, our team begins processing it for dispatch.
Orders are generally processed within 1 to 2 business days. Orders placed on Sundays, public holidays, or during major sale periods may require additional processing time.
You will receive an order confirmation after placing your order. Once your order has been dispatched, you will receive the available shipping and tracking details.
2. Delivery Time
After dispatch, delivery generally takes around 5 to 7 business days, depending on your location and courier service availability.
Delivery times may vary because of:
- Your delivery location
- Courier service availability
- Weather conditions
- Public holidays
- High order volumes
- Festivals and sale periods
- Remote or difficult-to-reach locations
- Other circumstances outside our reasonable control
The delivery timeline shown at checkout or communicated with your order should be treated as an estimate rather than a guaranteed delivery date.
3. Where We Deliver
Eshanika Jewellery currently offers delivery across eligible locations in India.
Service availability may vary for certain remote locations, restricted areas, or locations where courier services are temporarily unavailable.
If delivery is not available to your address, we will try to inform you as soon as reasonably possible.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
From time to time, Eshanika Jewellery may offer free shipping promotions or other delivery offers. Promotional shipping offers may have specific conditions such as a minimum order value or limited validity period.
The shipping charge applicable to your order is the amount shown at checkout.
5. Order Tracking
Once your order has been dispatched, we will provide tracking information where available.
You can use the tracking details to check the status and movement of your shipment.
Please allow some time for the tracking information to become active after the courier collects your package.
If your tracking information has not been updated for an extended period, please contact our customer support team with your order number.
6. Incorrect or Incomplete Address
Please carefully check your delivery address, phone number, PIN code, and other details before placing your order.
Eshanika Jewellery is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.
If you notice an error in your shipping address after placing an order, contact us immediately. We will try to update the information if the order has not yet been processed or shipped.
Once an order has been dispatched, changing the delivery address may not be possible.
7. Delayed Delivery
Although we work to deliver orders within the estimated delivery period, delays can occasionally occur.
A shipment may be delayed because of courier issues, weather, transportation problems, public holidays, high order volumes, incorrect address information, or other circumstances beyond our reasonable control.
If your order is significantly delayed, please contact us with your order number. We will check the shipment status and assist you as far as possible.
Applicable Indian e-commerce rules provide consumer protections relating to delivery timelines and certain cases of late delivery, subject to the applicable rules and circumstances.
8. Failed Delivery Attempts
The courier partner may make multiple delivery attempts depending on its delivery process.
A delivery may fail if:
- Nobody is available to receive the package
- The delivery address is incorrect or incomplete
- The customer does not respond to the courier
- The customer refuses the shipment
- The location is temporarily inaccessible
- The courier cannot contact the recipient
If a shipment is returned to us after unsuccessful delivery attempts, additional shipping or reshipping arrangements may apply depending on the circumstances.
9. Refused or Undelivered Orders
If an order is refused by the customer or returned to us because of an incorrect address, repeated failed delivery attempts, or other reasons attributable to the customer, please contact our support team.
Any refund or reshipping request will be reviewed according to our Return and Refund Policy and the circumstances of the order.
10. Damaged Package at Delivery
We take care when packaging jewellery for shipping. However, if the outer package appears seriously damaged when delivered, please take photographs of the package before opening it.
If the jewellery inside is damaged, incorrect, or missing, contact us within the time specified in our Return and Refund Policy.
Please provide:
- Your order number
- Photographs of the package
- Photographs of the shipping label
- Clear photographs of the product
- A description of the issue
- An unboxing video, if available
Our team will review the information and guide you through the next steps.
11. Missing or Incorrect Products
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
We may request photographs of the package, shipping label, and products received so that we can investigate the issue.
If the issue is verified, we may offer a replacement, refund, or another appropriate resolution in accordance with our policies and applicable law.
12. Cash on Delivery Orders
If Cash on Delivery is available for your location and order, the applicable COD terms and charges, if any, will be displayed during checkout.
Please ensure that someone is available to receive and pay for the order when the courier arrives.
Repeated refusal or failure to accept COD orders may affect the availability of COD for future purchases.
13. Orders During Sales and Festive Periods
During major sales, festivals, product launches, or promotional campaigns, we may receive a higher number of orders than usual.
As a result, order processing and delivery may take slightly longer than the standard estimated timeline.
We appreciate your patience during these periods and will make reasonable efforts to dispatch your order as quickly as possible.
14. International Shipping
Unless specifically stated on the website, Eshanika Jewellery currently does not offer international shipping.
If international delivery becomes available in the future, the applicable shipping charges, customs duties, taxes, and delivery conditions will be communicated separately.
15. Shipping and Returns
Shipping and return policies are separate.
If you receive a damaged, defective, or incorrect product, please refer to our Return and Refund Policy for information about eligibility, return requests, replacements, and refunds.
Shipping charges do not automatically make an order eligible for a return or refund.
16. Delivery Estimates and Force Majeure
Estimated delivery times are provided to help you understand when your order is likely to arrive.
However, delays caused by circumstances beyond our reasonable control may occur. These can include natural disasters, severe weather, transportation disruptions, government restrictions, strikes, technical problems, or major courier disruptions.
In such circumstances, we will make reasonable efforts to keep you informed and assist with your shipment.
17. Changes to This Shipping Policy
Eshanika Jewellery may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier services, business practices, or applicable laws.
The latest version of this policy will be published on this page with the updated effective date.
18. Contact Us
If you have questions about shipping, tracking, delayed delivery, or your order, please contact our customer support team through the contact details provided on our website.
Please keep your order number available when contacting us so that we can assist you more efficiently.