At Eshanika Jewellery, we want you to feel confident when shopping with us. We carefully check our products before dispatch and take reasonable steps to ensure that your order reaches you safely and correctly.
However, we understand that sometimes an order may arrive damaged, defective, or different from what you ordered. This Return and Refund Policy explains when a return or refund may be accepted and how you can request one.
By placing an order with Eshanika Jewellery, you agree to the terms explained below.
1. When Can I Request a Return?
We accept return or replacement requests in the following situations:
- You received a damaged product.
- You received a defective product.
- You received a different product from the one you ordered.
- A product is missing from your order.
- The product received does not reasonably match the product description or specifications provided on our website.
If the product has a genuine issue, please contact us as soon as possible after delivery.
For e-commerce purchases in India, applicable consumer protection rules provide protections where goods are not as advertised, do not match agreed specifications, or are delivered later than the stated delivery period, subject to applicable law.
2. Return Request Period
You should report any damaged, defective, incorrect, or missing product within 48 hours of delivery.
To help us review your request, please provide:
- Your order number
- Your registered name and contact details
- Clear photographs of the product
- Photographs of the packaging and shipping label
- A short description of the issue
- An unboxing video, if available
An unboxing video is strongly recommended because it can help us verify damage, missing items, or incorrect products. However, the absence of an unboxing video does not by itself determine whether a valid consumer complaint can be considered.
3. Products Eligible for Return
A product must generally meet the following conditions to qualify for a return:
- The product should be unused and in its original condition.
- The jewellery should not show signs of wear, damage, alteration, or misuse.
- Original packaging, tags, and accessories should be retained where applicable.
- The product should be returned in suitable packaging to prevent damage during transit.
Our team may inspect the returned product before approving a replacement or refund.
4. Products That May Not Qualify for Return
A return may not be accepted when the issue is caused by:
- Normal wear and tear
- Improper handling or storage
- Exposure to perfumes, chemicals, chlorine, or other harsh substances
- Physical damage caused after delivery
- Scratches or damage caused by the customer
- Alteration, resizing, modification, or repair by the customer or another person
- Failure to follow the jewellery care instructions
- Change of mind, where the product is otherwise correctly supplied and our stated return terms do not provide for such a return
Please note that jewellery is a delicate product. Even anti tarnish jewellery requires appropriate care to maintain its finish and appearance.
5. How to Request a Return
To request a return or replacement, contact our customer support team through the contact details provided on our website.
Please include your order number and photographs of the product when submitting your request.
Once we receive your request, our team will review the information and let you know whether the request is eligible for return, replacement, or refund.
Please do not send a product back before receiving return instructions from our team.
6. Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong product, please contact us within the specified return request period.
We may ask for photographs or videos of:
- The product
- The jewellery packaging
- The outer shipping package
- The shipping label
If the issue is verified, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances and product availability.
7. Missing Items
If an item appears to be missing from your order, please contact us as soon as possible with your order number and details of the missing product.
We will review the order and packing information and provide an appropriate resolution if the item was not included in the shipment.
8. Replacement Policy
Where a product is confirmed to be defective, damaged, or incorrectly supplied, we may offer a replacement if the same product is available.
If the replacement product is unavailable, we may offer an alternative resolution, including a refund where applicable.
Replacement availability may depend on stock at the time the request is approved.
9. Refund Policy
If your refund request is approved, the refund will generally be processed through the original payment method where possible.
The time required for the amount to appear in your account may depend on your bank, payment provider, or financial institution.
For Cash on Delivery orders, we may request suitable bank account or other payment details where necessary to process an approved refund.
10. Shipping Charges and Return Shipping
For an approved return caused by a verified damaged, defective, incorrect, or missing product, Eshanika Jewellery will determine the appropriate return shipping arrangement.
For other types of returns, where permitted by our policy, applicable shipping or return costs may be the responsibility of the customer.
Any applicable return shipping instructions or charges will be communicated before the return is processed.
11. Exchanges
If you wish to exchange a product because you selected the wrong design, size, or variation, the request will be considered according to the product’s eligibility and our available exchange options.
An exchange is not guaranteed for every product or order.
Products must meet the applicable return conditions before an exchange can be approved.
12. Order Cancellation
If you want to cancel your order, please contact us as soon as possible after placing the order.
Cancellation may be possible if the order has not yet been processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the applicable return procedure will apply.
13. Promotional and Discounted Products
Products purchased during special promotions, clearance sales, or using promotional discounts may have specific return or exchange conditions.
Any special return conditions applicable to a particular promotion will be clearly communicated at the time of purchase.
Nothing in a promotional condition is intended to remove any consumer rights that cannot legally be excluded.
14. Jewellery Care and Tarnishing
Eshanika Jewellery offers anti tarnish jewellery designed to provide improved resistance to tarnishing when properly cared for.
However, anti tarnish does not mean permanently tarnish proof.
The appearance and lifespan of jewellery can be affected by factors such as:
- Body chemistry
- Sweat
- Perfume and cosmetics
- Moisture
- Chlorine
- Salt water
- Cleaning products
- Storage conditions
- Frequency of use
Changes in colour or finish resulting from normal use, improper care, or exposure to chemicals may not be considered a manufacturing defect.
For best results, keep your jewellery dry when possible, avoid direct contact with perfumes and chemicals, and store it safely when not in use.
15. Return Inspection
Returned products may be inspected by our team to determine whether they meet the conditions of this policy.
A refund or replacement will be processed after the return has been reviewed and approved.
If the returned product does not meet the applicable return conditions, we may reject the return request and communicate the reason to you.
16. Refund for Cancelled Orders
If an order is cancelled before dispatch and the cancellation is accepted, any eligible amount already paid will be refunded through the applicable payment method.
The refund processing time may vary depending on the payment gateway or financial institution.
17. Fraudulent or Misuse of Return Policy
Eshanika Jewellery reserves the right to investigate return requests that appear unusual, fraudulent, misleading, or inconsistent with the order history.
We may request additional information when necessary to verify a return or refund request.
This does not affect any legitimate consumer rights available under applicable law.
18. Delivery Delays
We work with third party courier partners to deliver your orders. Delivery times may be affected by weather, public holidays, high order volumes, remote locations, courier delays, or other circumstances beyond our reasonable control.
If an order is significantly delayed beyond the delivery period communicated to you, please contact us so that we can review the shipment and provide an appropriate resolution.
Applicable Indian e-commerce rules provide consumer protections in certain circumstances where goods are delivered later than the stated delivery schedule.
19. Changes to This Policy
We may update this Return and Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.
The latest version will always be published on this page along with the updated effective date.
20. Contact Us
If you have a question about a return, replacement, refund, damaged product, or order cancellation, please contact our customer support team through the contact details available on the Eshanika Jewellery website.
When contacting us about an order, please keep your order number ready so that we can assist you more quickly.