Welcome to Eshanika Jewellery. These Terms and Conditions explain the rules that apply when you visit our website, purchase our products, or use any of our services.
By accessing or using eshanikajewellery.in, you agree to follow these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
These terms are intended to provide clear information about your rights and responsibilities while shopping with us. They should be read together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.
1. Using Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our website or systems.
- Copy, reproduce, or misuse our website content without permission.
- Introduce viruses, harmful software, or other material that could damage the website.
- Use our website in a way that may interfere with its normal operation.
We reserve the right to restrict or terminate access to the website if we reasonably believe that these terms have been violated.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate and up to date.
However, the actual colour or appearance of a product may vary slightly depending on your screen, device settings, lighting, or photography conditions.
Jewellery may also have minor variations due to manufacturing and finishing processes. Such variations do not necessarily indicate a defect.
3. Jewellery Care
Our jewellery is designed with durability and everyday wear in mind. However, proper care is important for maintaining its appearance and finish.
We recommend keeping jewellery away from perfumes, lotions, chemicals, excessive moisture, chlorine, and prolonged exposure to water or sweat.
Product descriptions may mention features such as anti tarnish, water resistant, or everyday wear. These descriptions do not mean that the jewellery is completely unaffected by every environmental condition.
The lifespan of a jewellery finish depends on usage, storage, skin chemistry, exposure to chemicals, and care.
4. Product Prices
All product prices displayed on our website are subject to change without prior notice.
We make reasonable efforts to display correct prices. If an obvious pricing error occurs on the website, we reserve the right to correct the error and contact the customer before processing the order.
Any applicable shipping charges, discounts, taxes, or other charges will be displayed during the purchase process where applicable.
5. Placing an Order
When you place an order through our website, you are making a request to purchase the selected products.
After placing an order, you should receive an order confirmation. Receiving an order confirmation does not necessarily mean that the order has been shipped.
We reserve the right to cancel or decline an order in reasonable circumstances, including product unavailability, pricing errors, suspected fraudulent activity, or technical issues.
If we cancel an order for which payment has already been received, the applicable amount will be refunded through the appropriate payment method.
6. Payment
Payments must be completed using the payment methods available on our website.
We use third party payment service providers to process online payments. Eshanika Jewellery does not directly store your complete card or banking credentials.
You are responsible for providing accurate payment and billing information.
7. Shipping and Delivery
We process and dispatch orders according to our current shipping procedures.
Estimated delivery times may vary depending on your location, courier availability, weather conditions, public holidays, peak sale periods, and other circumstances beyond our reasonable control.
A delivery estimate is not a guaranteed delivery date.
Once an order has been handed over to the courier, delivery may be affected by circumstances outside our direct control.
For detailed information, please refer to our Shipping Policy.
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests may only be accepted if the order has not already been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the applicable Return and Refund Policy will apply.
9. Returns and Refunds
Returns and refunds are subject to the conditions stated in our Return and Refund Policy.
If you receive a damaged, defective, or incorrect product, please contact us within the specified time period with your order details and the required photographs or other information.
Products returned without meeting the applicable return conditions may not be accepted.
We recommend checking the product carefully immediately after delivery.
10. Promotional Offers and Discount Codes
From time to time, Eshanika Jewellery may offer promotional discounts, coupon codes, special prices, or other offers.
Each promotion may have its own terms, including validity period, minimum order value, eligible products, or usage limits.
Unless specifically stated otherwise, promotional offers cannot be combined with other offers.
We reserve the right to modify or discontinue a promotional offer according to its stated terms and applicable law.
11. Intellectual Property
All content available on our website, including our brand name, logo, product photographs, graphics, text, designs, videos, and other original material, belongs to or is used by Eshanika Jewellery with appropriate rights.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without our prior written permission.
Unauthorised use of our intellectual property may result in appropriate legal action.
12. Customer Reviews and User Content
If you submit a product review, photograph, video, testimonial, or other content to Eshanika Jewellery, you confirm that the content is genuine and does not violate another person’s rights.
You should not submit content that is unlawful, abusive, misleading, defamatory, offensive, or unrelated to the product or service.
By submitting content, you allow Eshanika Jewellery to use that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that violates these terms or applicable laws.
13. Third Party Services and Links
Our website may use third party services such as payment gateways, courier services, analytics tools, social media services, or other external platforms.
We may also provide links to third party websites.
These third party services operate under their own terms and privacy policies. Eshanika Jewellery is not responsible for the content, policies, security, or availability of third party websites that we do not control.
14. Website Availability
We aim to keep our website available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted, or completely free from technical errors.
The website may occasionally be unavailable because of maintenance, technical problems, updates, security issues, or circumstances beyond our control.
15. Limitation of Liability
Eshanika Jewellery will take reasonable steps to provide accurate product information and reliable services.
However, to the extent permitted by applicable law, we will not be responsible for losses resulting from circumstances beyond our reasonable control, including courier delays, technical failures, third party service interruptions, or misuse of products.
Nothing in these Terms and Conditions is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded.
16. Fraud and Suspicious Transactions
We may review orders or transactions where we have reasonable concerns regarding fraud, misuse, payment irregularities, or other suspicious activity.
Where appropriate, we may cancel or hold an order and may request additional information to verify the transaction.
We will handle such information in accordance with our Privacy Policy and applicable law.
17. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
Please read our Privacy Policy before using our website or providing personal information.
18. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, website, services, or applicable legal requirements.
The updated version will be published on this page with the revised effective date.
Your continued use of the website after an update means that you acknowledge the updated terms.
19. Governing Law
These Terms and Conditions are governed by the laws applicable in India.
Any dispute relating to your purchase or use of our website will be handled in accordance with applicable Indian laws and regulations.
Nothing in these terms limits any consumer rights available to you under applicable law.
The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce businesses in India, including online retail businesses, and require appropriate consumer protection and fair dealing practices.
20. Contact Us
If you have questions about these Terms and Conditions, an order, a product, or any other matter related to Eshanika Jewellery, please contact our customer support team through the contact details provided on our website.
We will make reasonable efforts to respond to your enquiry and assist you.